Return & Refund Policy

At Since 1871, we sell food products that are perishable and sealed for hygiene and safety reasons. In accordance with Article 16(d) and 16(e) of the EU Consumer Rights Directive, the right of withdrawal does not apply to goods that can deteriorate or expire rapidly, or to sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed.

We do not accept returns under any circumstances.

Refunds may be considered solely in the following situations: your order arrived visibly damaged or spoiled due to a shipping fault, or you received the wrong product. To request a refund, you must contact us within 48 hours of delivery at shopify1871@gmail.com with photographic evidence. Requests submitted after this window will not be accepted. Since 1871 reserves the right to assess each claim individually and decline requests that do not meet these criteria. Approved refunds are processed within 14 days.

Since 1871 is not responsible for issues arising from incorrect delivery addresses provided by the customer, or for delays caused by customs or third-party carriers.